Legal
Refund Policy
Last updated: 24 October 2026
1. Free plan and free trials
Depending on the current offer, you can try Tonafy on the Free plan, with a free trial of a paid plan, or both, before you pay. If a free trial asks for a payment method, you won't be charged if you cancel before the trial ends. If you don't, your subscription starts and the first payment is taken automatically. That payment is treated like any other subscription payment under this policy.
2. Cancelling
You can cancel a paid plan anytime from your account's billing settings. Cancellation stops future renewals; you keep access until the end of the billing period you've already paid for.
3. Refunds
Subscription payments are generally non-refundable, including for partially used monthly or annual periods and for adaptations you didn't use.
4. Billing mistakes
If you were charged in error, for example twice for the same period, after you cancelled, or after you cancelled a free trial before it ended, email us within 30 days of the charge and we'll refund the incorrect amount.
5. Your rights under Australian Consumer Law
Nothing in this policy limits your rights under Australian Consumer Law. If the Service has a major problem, you may be entitled to a refund, and we'll handle any such request in line with the law.
6. How to request a refund
Email support@tonafy.com from the email on your account, with the charge date and amount. Refunds go back to the original payment method. Shiraz Innovations (ABN 11 068 061 976).